Meet MIA at European Utility Week in Barcelona.

8 Nov 2016 - 16:30

Introducing MIA - your innovation assistant

If you follow the tech news, you’ve probably picked up on it already: bots are the interface of the future. They’re increasingly intelligent, and they’re here to stay.

Thanks to technological improvements and some hefty investments from the world’s biggest technology players, (chat)bots or conversational interfaces are ready to revolutionise the way we communicate digitally. At Ferranti, we’re always looking into the ways technology can improve utility provider’s communication with their customers, so it should...

Ferranti Computer Systems launches MECOMS™ R4.

7 Jul 2016 - 15:00

MECOMS™ R4 is the new release of Ferranti’s Customer Care & Billing software for energy and utility companies.

For this release, Ferranti has partnered up with several new technology partners to bring their customers an even more complete solution, straight out of the box.

The new MECOMS™ R4 takes customer experience management to the next level in the digital era with four major innovations:

  • A new Online Self-Service Portal. Designed and created in a partnership with November Five, the portal provides a top-notch user
  • ...

WEBINAR 28 JULY: Offer a self-service portal to lower cost AND improve customers’ satisfaction

4 Jul 2016 - 16:15

Customer self service portals, present a great opportunity of cost savings for the utilities because of their lower transaction rates. However; this is critically influenced by adoption rates of such portals and appropriately so, utilities are investing in ensuring an enhanced customer experience and increased adoption rate of their customer serving sites.

Introducing MECOMS™ Online, a unique portal created by Ferranti Computer System experts to help suppliers offer more flexibility in self service while lowering their cost to serve.

In this webinar you will discover the...


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