By now, you probably have heard about Mecoms already: our solution for suppliers and retailers in the utility sector has been proven to help serving customers in a better and cleaner way. And now, Mecoms R4 has arrived. But what is so different about this new and improved version? We’re more than glad to sum it up for you!
It’s the fastest release ever
No need to elaborate much more: performance benchmarks have shown that the release has approached warp speed when compared with the earlier R1, R2 and R3.
It’s always compatible with MIA
MIA, the chatbot that’s our own generation cognitive call center agent, stands for MECOMS Interactive Agent. No need to tell you (but we’ll do it anyway, just to make sure), that this newest innovation in our product offering is always compatible with Mecoms R4- and vice versa. This way, we keep on paving the road to next-level customer service.
Mecoms R4 connects seamlessly with Microsoft Dynamics CRM
Better, even: by this strong integration with Microsoft Dynamics, Microsoft itself recommends Mecoms as thé preferred solution for utility companies all over the world.
R4 has integrated Lasernet
Easier put: this means the possibility of multichannel communication. Interaction with costumers has never been easier because of the native integration with Lasernet: this makes sure you can coordinate your messaging, tone of voice and information across all your channels – which will have a closer relationship to your customer as a direct result.
The modeling of discount models has never been easier
With the discount management function, it has never been easier to go to the market in a quick and easy manner. Next to this, you can make use of Excel-resembling formulas and function to model your own rules.
It’s an extended support model…
… meaning that the R4 will be supported ‘till at least 2023!
The self-service portal
The self-service portal has gotten a complete make-over, to make sure everyone gets a top-notch user experience. Every single important use case is covered within this improved portal, next to a completely new custom user registration and creation.
The Mecoms R4 comes out of its box with a customer portal – but no need to worry: it also has the necessary web services so it can be connected with your own. Whatever you prefer!
Want to know more about Mecoms R4 – or would you like to request a demo? Make sure to contact us!