"MECOMS™ also made our procedures smarter and reduced the distance between us and our customers. For example, the rules for credit management are now very clear and customers can consult their metering and billing data online. Meanwhile, we can differentiate between different kinds of overdue payments and swiftly take the appropriate action for each customer. As a result, the payment rate has gone up significantly.
Marco Konijn, assistant controller at SVP, adds: "MECOMS™ offers us an integrated system to manage and analyse our own data. It enables us to take informed decisions, based on sophisticated statistics. For example, we can combine quantitative data of sub stations and customer groups to take targeted follow-up actions. This business intelligence enables us to take actions, not only in credit management, but also in maintenance and the optimization of our heating network."
Walter Verdonk: "The flexibility of MECOMS™ has enabled us to rapidly adapt some of our processes since the new system went live. And last but not least: our costs have gone down by approximately 20%. MECOMS™ has played a crucial role in turning our business operations around. The satisfaction and payment rate of our customers are higher than ever, while our operational costs have gone down significantly. Our company is now well prepared to cope with any future changes."