During the implementation, we took a look at our organisational structure and our processes We decided to revise the regulations for interaction between different departments to make them even better and efficient. Also, it is necessary to mention a word about the advantage that MECOMS brings for the management. We are now able to follow up on how our personnel execute their tasks. Looking at the actual value in the system, the head of each department gets the opportunity to improve his/her management- and decision-making processes.
The task of every company - “keep your house, your belongings in order.” Thanks to the system, we can always keep track of when we need to replace or service meter device, what problems may arise in the relationship with the client or the management company of public utilities. This allows us to be more flexible and proactive.
Now we are also developing a personal account of the user, based on the portal of “Kamchatskenergo” that will enable consumption data tracking, and is of potential interest not only for customers, but also for the management company of public utilities.” according to Ilya Lishansky, Deputy General Sales Director at RAO.