RAO ENERGY SYSTEMS OF THE EAST

logo roa ues“Thanks to the MECOMS™ system, we can always keep track of when we need to replace or service a metering device, which problems may arise in the relationship with the customer or the management company of public utilities. This allows us to be more flexible and proactive.”
- Ilya Lishansky, Deputy General Sales Director at RAO

The Company

The Holding JSC “RAO Energy Systems of the East” is the largest supplier of electricity and heating in the Far East. The company includes 16 energy companies in Russia. RAO is the sixth largerst company in the world in the production of thermal energy.

Challenges & Preconditions

The need for a unified billing system was associated primarily with the fact that RAO serves a third of the country - 6.7 million km2. Cities, where we are present, are geographically separated. Historically, every division operated with different software solutions.

Implementation

At the moment, the system consists of four large “blocks” - settlements for heat and electricity with legal entities, as well as settlements with individuals for similar processes. The testing of a fifth block is also in its final stage - settlements of housing facilities with taking into account the Resolution № 344 of the Russian government.

Why MECOMS™?

If it is necessary, the implemented system can carry out any type of billing service for any commodity (gas, water, etc.). Until now we do not have such a need, but if the market conditions require us to diversify the business, we already have a platform for convergent billing.

 

Commodities: 
Electricity
Thermal
Role: 
Producer/Generation
Retailer/Supplier
Functional Scope: 
Billing and Credit Management
Contract Management
CRM
Customer Communication
Customer Management
Finance
Interaction Management
Meter Data Management
Microsoft Dynamics AX
Product Management
Validation and Calculation
Process Scope: 
Sell
Contract
Measure & Deliver
Report & Control
Bill & Collect
Region: 
EMEA